(ADERA) Customer Service Executive

Location: Singapore
Discipline: Sales & Business Development
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 276117
Published: about 1 year ago
Company: ADERA Global

Job Responsibilities:
 

  • Process order and manage relationship with merchants
  • Deliberate with customers or supervising personnel in order to address questions, problems, requests, refunds.
  • Ensure that processes are followed and bring in new ideas for improvement
  • Constantly work towards improving customer experience
  • Handle customers and merchants’ requests, as well as external communication with them
  • Technical assistance – customers and merchants on transaction related issues, technical issues for their devices
 
Educational Qualification/ Experience / Skills and Competencies Requirements:
  • Diploma any field
  • At least 1 year of working experience in the related field 
  • Call center experience is preferred
  • Must be fluent in English and his/her mother tongue language (speak, read and write)
  • Must be able to work on rotational shift (Weekdays, Weekends,
  • Public Holiday)