Company: MTI
1-year contract
You will be part of the Maximum Operations division implementing the national plans to mitigate the Covid-19 situation. You will work closely with various government (internal) and private sector (external) stakeholders to enhance the service delivery, processing applications and appeals from the business community. In addition, you will also monitor the progress of the national plans and identify appropriate measures to support delivery of the plans.
Responsibilities
- Understand the policies on Circuit Breaker(Covid-19) and translate them to resolutions to answer queries from the public
- Lead and guide the business liaison team to ensure queries are answered accurately, professionally and in a timely manner
- Lead and coordinate with various government agencies to holistically address issues within stipulated timelines
- Monitor and review daily progress of each case, develop solutions and ensure case closure
- Assign with projects/tasks on customer service excellence, service operations and delivery
Requirements
- Have experience in leading a team
- Possess relevant working experience in Business/Service Operations and/or Customer Service
- Excellent written and communication skills
- Strong analytical and problem-solving skills
- Discipline and self-motivated
- Be an exceptional cross-functional team player