Tenant Relations Specialist

Location: Singapore
Discipline: Marketing & Communications
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 268460
Published: 3 months ago

Company: CapitaLand Commercial Management

Responsibilities
Customer Experience

  • Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings

  • Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes

  • Monitor and respond to feedback and customer queries in a timely manner

  • Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown

  • Be familiar with the community of the building

  • Provide lobby presence during peak hours to greet and assist tenants and visitors

  • Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors

  • Lead visits to property and shared spaces within the building

  • Introduce buildings (immediate) as well as CapitaLand's differentiated and shared spaces (near future)

  • Remain well-groomed as the "face" of the building

  • Any other related duties

Community Management

  • You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio

  • Facilitate and participate in activities to inspire and build community

  • Build relationships with tenants, prospects and industry professionals to facilitate programming efforts


Requirements

  • Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge

  • Prior working experience in airlines or hospitality industry preferred

  • Excellent interpersonal skills with high level of empathy for others

  • Able to articulate and communicate clearly both verbally and written

  • Event management and project coordination skills preferred

  • Confident, cheerful and energetic disposition while maintaining professionalism

  • Able to multi-task with a strong sense of responsibility to see through all tasks