Job description
• Application L2 support with developer skills
• Monitor the applications Health/Errors and raise incident if any threshold breaches.
• Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.
• 1st line of support for customer issue.
• Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.
• Monitor the batches and rerun if needed, troubleshoot the logs if fails.
• Continue to update the status to respective stakeholder.
• Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.
• Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).
• Need to have strong analytical skills to identify any issue
• ITIL knowledge is a must on INCIDENT and PROBLEM handling process
• Knowledge on Java/J2EE will be an addon.
• Knowledge on JBOSS/ Heap, Threads
• Basics on Network fundamentals
• Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.
• Theoretical knowledge, ability to backup/retrieve data, File restore
• Basic database knowledge with ability to query, write commands and automate scripts
• Ready to support 24*7 Operations and on rotational shifts basis
• The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.
• Should have good communication and ability to manage stakeholders with on-time responses.
If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.