(A-IT Software - 3107) Application L2 Support with Developer skills - Intermediate

Job type: Contract
Salary: 5000 to 7000
Contact email: jelin@aitsoftware.com
Published: over 1 year ago
Startdate: 18 January 2023 - 18 January 2023

Job description 

Application L2 support with developer skills

• Monitor the applications Health/Errors and raise incident if any threshold breaches.

• Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.

• 1st line of support for customer issue.

• Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.

• Monitor the batches and rerun if needed, troubleshoot the logs if fails.

• Continue to update the status to respective stakeholder.

• Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.

• Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).

• Need to have strong analytical skills to identify any issue

• ITIL knowledge is a must on INCIDENT and PROBLEM handling process

• Knowledge on Java/J2EE will be an addon.

• Knowledge on JBOSS/ Heap, Threads

• Basics on Network fundamentals

• Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.

• Theoretical knowledge, ability to backup/retrieve data, File restore

• Basic database knowledge with ability to query, write commands and automate scripts

• Ready to support 24*7 Operations and on rotational shifts basis

• The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.

• Should have good communication and ability to manage stakeholders with on-time responses.

If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.