(A-IT Software - 3122) Production Support - Advanced

Job type: Contract
Salary: 6000 to 8000
Contact email: jelin@aitsoftware.com
Published: 2 days ago
Startdate: 25 January 2023 - 25 January 2023

Candidate must have skillsets for java, cloud technologies.

Job description

• Perform work in shifts to provide 24/7 on-site or on-call support.

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

• 4+ years of experience with Degree in Business Information Science, Computer Science or Engineering disciplines.

• Experience in programming languages such as JAVA/J2EE, Spring, Webservices, SQL, Shell Scripting/Python, Cloud Technologies.

• Good Knowledge in Databases such as Oracle, MSSQL

• Understanding of REST API Methods and Webhooks

• Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience.

• Hands-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Grafana, Prometheus, Splunk, Elasticsearch, AppDynamics.

• Minimum 3 years of experience in IT application support in banking industry.

• Excellent interpersonal and Communication skills.

• Experience in IBM websphere MQ, Connect Direct, SSH, Tivoli workload scheduler, Linux/Unix environments.

• Able to articulate well on solution(s)

• Able to work as a team

• Ability to work under pressure and multitask

• Willing to learn new technologies.


If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.