(A-IT Software - 3125) Operations Analyst - Beginner

Job type: Contract
Salary: 2500 to 3500
Contact email: jelin@aitsoftware.com
Published: about 1 year ago
Startdate: 25 January 2023 - 25 January 2023

Job description

• Handling of Account Opening for various Products & from various channels (online , mail-in / adhoc request)

• Review and reply customer's email replies/responds related to account opening matters

• Perform outbound calls to customer to follow-up related to account opening matters

• Ensure all requests are processed within specified Service standard, timely and accurately

• Participate in providing ideas/initiatives in team huddle or forums like digitization and automation improvement

• Identify operational risks and implement measures to address / mitigate the risk

• Establish and maintain effective relationship and partnership with key stakeholders

• Handle operational issues and provide escalation to management team

• Review & update system reports on daily, weekly and monthly basis

• Challenge status quo and execute changes in an effective manner

• Work with internal partners for data and analysis requirement

• Manage ad-hoc analysis to solve / respond to operations issue, urgent investigations and business questions, using statistical and predictive modelling techniques

• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights

• Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights

• Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy

• Maintain, review and update SOP / PRM

• Assist Team Leader with adhoc projects /assignments.

• Perform UAT / LV for system enhancement / new product

• General administrative duties – requisition of stationery, archival, etc.

If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.