(A-IT Software - 3134) Accounts Servicing Officer - Intermediate

Job type: Contract
Salary: 2800 to 4000
Contact email: jelin@aitsoftware.com
Published: 2 days ago
Startdate: 25 January 2023 - 25 January 2023

JOB DESCRIPTION:

  

Credit Recovery Specialist (Contract), Risk Management Group

Responsibilities

  • Manage written-off portfolio to meet the performance targets.

  • Contact customers to negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank

  • Review customers’ profiles and recommend effective collection actions

  • Resolve customer issues or complaints within stipulated timeframe.

  • Escalate irregular cases promptly to team manager for advice.

  • Provide administration such as preparation of letters and adjustment vouchers.

  • Engage in digitalisation and leverage on data analytics to provide contextualised insights, and to improve performance and processes.

  • Drive continuous improvements and achieve best practices, using Agile Methodology.

  • Work and collaborate with team to achieve team’s goals and performance targets.

  • Deliver excellent quality service to customers to achieve total customer satisfaction.


Requirements

  • 6 months contract, with extension option by Bank.

  • Degree or Diploma in any related field.

  • Experience in credit collection or litigation would be added advantage.

  • Excellent communication and negotiation skills. Able to manage difficult customers & situations independently.

  • Office is based at Changi Business Park.

If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.