(A-IT Software - 3191) Ops Accounts Servicing officer - Beginner

Job type: Contract
Contact email: jelin@aitsoftware.com
Published: 22 days ago
Startdate: 02 March 2023 - 02 March 2023

Job description

Responsibilities (Ops Processor and Project Role)

1. Perform technical verification checks on customers income documents and Process customer’s credit cards and unsecured loans account creation or maintenance in Bank’s operating systems

2. Toggle between different systems to perform pre-processing and data entries into various

3. Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement

4. Identify operational risks and implement measures to address / mitigate the risk

5. Establish and maintain effective relationship and partnership with key stakeholders

6. Ensure all requests are processed within specified Service standard, timely and accurately

7. Handle operational issues and provide escalation to management team

8. Review & update system reports on daily, weekly and monthly basis

9. Challenge status quo and execute changes in an effective manner

10. Data driven and adopt structure approach/framework to use data and perform analysis requirement

11. Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights

12. Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights

13. Work closely with Consumer banking group business and support stakeholders to re-engineer and eliminate existing process frictions in realizing joyful employee and customer journeys


1. Meticulous individual with an eye for details

2. Demonstrates good communication and presentation skills

3. Proficient in Microsoft office especially Microsoft Power Point, Excel and Qlikview

4. Strong analytical skills, highly numerate and proactive

5. Ability to manipulate and handle large datasets

If you are interested in any of the contract roles, send your resume directly to jelin@aitsoftware.com. Please include the following format: "BCG RISE_Name_Role(s) that you are applying for e.g. "BCG RISE_John Smith_Business Analyst Application". You may want to highlight that you come from BCG RISE in the email body.