(A-IT Software) Ops – Accounts Servicing Officer (Beginner) (MAX 3338)

Location: Singapore
Discipline: Business Operations
Job type: Contract
Salary: 3200 to 4500
Contact name: Jelin

Contact email: jelin@aitsoftware.com
Published: about 1 year ago
Startdate: 10 May 2023 - 10 May 2023

Principal Responsibilities

·       Review account opening documents & perform account opening for various clients from different organizational types and locations;

·       Ensure customer records are properly created and updated;

·       Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure

·       Comply with external and internal compliance and regulatory requirements, including Bank’s approaches as well as customer acceptance requirements;

·       Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor; 

·       Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately;

·       Attending to email & phone enquiries from BUs and operation teams;

·       Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark;

·       Participate in process improvement events;

·       Participate in Digital Platform (Corporate PayNow, Bank MAX, SGQR) initiatives and support enhancements or change of system.

·       Assist in landscape sculpturing for CIF Module and support alignment of CIF Module to AO module.

·       Provide support in ad-hoc project and assist to conduct testing on various systems enhancements;

·       Accept any Ad-hoc duties when assigned