Job description
Computer Operator
Technology Infrastructure - Data Center & Computer Operations is responsible for the infrastructure elements of a firm's technology department, and “cross-firm” infrastructure coverage, including infrastructure generalists, telecommunication systems, and network administrators. Specializes in the firm's data center, ensuring the operation adheres to established procedures, monitoring performance of computing equipment, and coordinating equipment installation / delivery schedules. Evaluates recovery systems / services to ensure timely / efficient data and information processing.
The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. Includes system design and programming, network planning, budget planning, database management, and computer operations.
A team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments.
Your responsibilities include:
Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to standard operating procedures.
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to standard operating procedures.
• Perform reports printing and distribution.
• Manage IT-related incidents and problems reported via phone call or e-mail.
• Maintain incident logs for incidents and problems for all software, hardware and applications being monitoring.
· Perform job submission, backup, recovery and restart in accordance to standard operating procedures or approved ad-hoc requests.
• Perform first-level system and batch problem determination and resolution and escalation to support team.
• Assist Operations Manager to enhance the process and procedure.
• Able to support the daily operations workload by time management.