5Job Title: Customer Service Bank Branch Representative (Compass One) (MAX 4123)
(Work location: Compass one– Evening Bank hours)
Duration: 12 months
No.ofRole: 1
Monthly Salary: $2700 – $4000
Bank Working hours (Work 5 & ½ days per week)
Evening Banking Hours: 9:40am – 6:30pm (Monday to Friday)
Normal Banking Hours : 8:10am – 5pm (Monday to Friday)
Saturdays; Half day morning
Note: Additional Monthly allowance of $360 + $90 (evening allowance) added to basic salary.
JOB DESCRIPTION:
· Has customer service experience, preferably in financial institutions
· To provide one-stop customer service to corporate customers.
· Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.
· Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.
· Collaborate with stakeholders to resolve all customer queries and requests.
· Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.