[AIT] Customer Service Bank Branch Representative (MAX 4121)

Contact email: careersrise@bcg.com
Job ref: MAX 4121
Published: about 1 month ago
Startdate: 01 November 2024 - 01 November 2024

5Job Title: Customer Service Bank Branch Representative (MAX 4121)

(Work location: Harborfront)

Duration: 12 months

No.ofRole: 1

Monthly Salary: $2200 – $4000


Bank Working hours (Work 5 & ½ days per week)

Monday to Friday : 8:10am – 5pm (Monday to Friday)

Saturdays; Half day morning

Note: Additional Monthly allowance of $360 added to basic salary.

 

Due to nature of client demographics

we require candidates who can communicate in Chinese / Mandarin with Chinese clients.

 

JOB DESCRIPTION:

 

• Attend to walk-in customers

 

• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

 

• Assist in customers’ enquiries and ensure bank’s service delivery standards are met in achieving total customer satisfaction 

 

• Prospect and introduce customers to the Bank’s products and services 

 

• Educate and migrate customers towards our digital platform

 

• Drive service excellence in the areas of customer satisfaction - customer wait time, problem

resolution and customer feedback / escalation / complaint

 

• Ability to understand issues and appropriately escalate to Management in a timely fashion

 

• Ensure compliance with all regulatory requirements

 

• Contributes to self and team effort by accomplishing related results