5Job Title: Customer Service Bank Branch Representative (MAX 4121)
(Work location: Harborfront)
Duration: 12 months
No.ofRole: 1
Monthly Salary: $2200 – $4000
Bank Working hours (Work 5 & ½ days per week)
Monday to Friday : 8:10am – 5pm (Monday to Friday)
Saturdays; Half day morning
Note: Additional Monthly allowance of $360 added to basic salary.
Due to nature of client demographics
we require candidates who can communicate in Chinese / Mandarin with Chinese clients.
JOB DESCRIPTION:
• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers’ enquiries and ensure bank’s service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem
resolution and customer feedback / escalation / complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results