5Job Title: Customer Service Bank Branch Representative (Woodlands) (MAX 4065)
(Work location: Woodlands– Evening Bank hours)
Duration: 12 months
No.ofRole: 1
Monthly Salary: $2200 – $3400
Bank Working hours (Work 5 & ½ days per week)
Evening Banking Hours: 9:40am – 6:30pm (Monday to Friday)
Normal Banking Hours : 8:10am – 5pm (Monday to Friday)
Saturdays; Half day morning
Note: Additional Monthly allowance of $360 + $90 (evening allowance) added to basic salary.
we require candidates to communicate in Mandarin chinese with Chinese speaking clients |
JOB DESCRIPTION:
· -Attend to walk-in customers
· -Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
· -Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
· -Prospect and introduce customers to the Bank’s products and services
· -Educate and migrate customers towards our digital platform
· -Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
· -Ability to understand issues and appropriately escalate to Management in a timely fashion
· -Ensure compliance with all regulatory requirements
· -Contributes to self and team effort by accomplishing related results