[AIT] Customer Service Bank Branch Representative (Woodlands) (MAX 4065)

Contact email: careersrise@bcg.com
Job ref: MAX 4065
Published: 3 months ago
Startdate: 23 September 2024 - 23 September 2024

5Job Title: Customer Service Bank Branch Representative (Woodlands) (MAX 4065)

(Work location: Woodlands– Evening Bank hours)

Duration: 12 months

No.ofRole: 1

Monthly Salary: $2200 – $3400

 

Bank Working hours (Work 5 & ½ days per week)

Evening Banking Hours: 9:40am – 6:30pm (Monday to Friday)

Normal Banking Hours : 8:10am – 5pm (Monday to Friday)

Saturdays; Half day morning

 

Note: Additional Monthly allowance of $360 + $90 (evening allowance) added to basic salary.

 

we require candidates to communicate in Mandarin chinese with Chinese speaking clients

 

JOB DESCRIPTION:

 

·       -Attend to walk-in customers

·       -Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

·       -Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction 

·       -Prospect and introduce customers to the Bank’s products and services 

·       -Educate and migrate customers towards our digital platform

·       -Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

·       -Ability to understand issues and appropriately escalate to Management in a timely fashion

·       -Ensure compliance with all regulatory requirements

·       -Contributes to self and team effort by accomplishing related results