Job Description
Customer Service Specialist
1. Maintaining a positive, empathetic, and professional attitude toward customers.
2. Responding promptly to customer inquiries on general and transactional enquiries
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer requests.
5. Customer outreach to encourage the use of digital services.
6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
7. Collaborate with stakeholders to resolve all customer queries and requests.
8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
11. Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts,
12. Mondays to Sundays and public holidays.