[AIT] Customer Service Officer (Beginner) (MAX 4054)

Salary: 2700 to 4000
Contact email: careersrise@bcg.com
Job ref: MAX 4054
Published: 15 days ago
Startdate: 23 September 2024 - 23 September 2024

Job Title: Customer Service Officer (Beginner) (MAX 4054)

 

Work location: East

 

Duration: 6 months No.ofRole: 1

Monthly Basic Salary: $2700 - $4000

Job description

 

Key Accountabilities & Responsibilities

1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

 

2.Perform proper follow up to ensure resolution within SLA.

 

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

 

4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.

 

5.Provide support on IDEAL forms enquiries/clarifications/rejections.

 

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards

customers as well as colleagues at all times.

 

7.Any other tasks/duties that may be assigned.

 

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

 

Requirements:

Must have at least 1 year customer service experience in banking industry

 

Core/Technical Competencies

1.Ability to multi-task and work independently.

 

2.Excellent written and communication skills.

 

3.Innovative and creative in problem solving with strong analytical skills.

 

4.Ability to take ownership of tasks, with positive work attitude.

 

5.Strong knowledge of corporate products and services

 

6.Proficient in MS Office (Word, PowerPoint & Excel)