[AIT] Customer Service Officer (Beginner) (MAX 4124)

Contact email: careersrise@bcg.com
Job ref: MAX 4124
Published: about 1 month ago
Startdate: 01 November 2024 - 01 November 2024

Job title: Customer Service Officer (Beginner) (MAX 4124)

Work location: East

Contract period: 12 months contract

Headcount : 1

Monthly Salary: $2700 - $4000


Job Description

1.      Deliver personalized service over the telephone to customers on Housing loan, car loanand auto loan on their services enquiries in an effective and efficient manner.

2.      Review customer existing home loan package and advice accordingly on the various option available

3.      To protect home loan portfolio by managing customer expectation on loan repricing package offered

4.      To respond and follow up on customers’ request promptly and accurately

5.      Identify cross-sell opportunities during customer interaction

6.      Consistently deliver excellent quality service to our customers to achieve total customer satisfaction