Job Title: Digital Product Manager (Beginner) (MAX 4039)
(Work location:Central)
Duration: 12 months contract No.ofRole: 1
Monthly Salary: $2700 – $4500
JOB DESCRIPTION:
- Provide investigation support, track and monitor of reported customer issues escalated from frontliners.
- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.
- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).
- Initiate periodic meeting with technology and product partners to review and follow up on all open production tickets relating to digital channel services.
- Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.
- Collaborate with journey owners to resolve identified customer journey gaps.