[AIT] IDM L3 Support Analyst (MAX 3757)

Location: Singapore
Job type: Contract
Salary: 7000 to 9000
Contact email: careersrise@bcg.com
Job ref: MAX 3757
Published: about 1 month ago
Startdate: 26 January 2024 - 26 January 2024

​Work Location: Central

Contract Type: 12 months contract

Headcounts: 1

Monthly salary: $7000- $9000

Role: Production Support Analyst

Job Level: 6 - 9 years of relevant experience (L3)

Project: OneIdentity

Key Skills: JAVA, Python, OIM ,Linux scripting

Key Responsibilities

  • Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format.

  • Developing custom BI reports

  • Create and generate Linux scripts based on the client requirements

  • Support day-to-day functional and business technology support including incident and problem management, root cause analysis.

  • Expected to drive improvements through influence and strong relationships with managers in other teams.

  • Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications

  • Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

  • Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services. 

  • Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

  • Developing customer-facing support documentation, when appropriate, to summarize common support issues.

  • Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Key Requirements

  • 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.

  • Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.

  • Strong working knowledge on Oracle Database,  Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

  • Working knowledge of Java Scripts, WebLogic, JBOSS, API’s

  • Excellent troubleshooting skills

  • Networking infrastructure - Proxies, Load balancers, Firewalls, SSL

  • Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters

  • Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher

  • Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing

  • Demonstrable collaboration and teamwork skills

  • Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely