Work Location: Central
Contract Type: 12 months contract
Monthly salary: $7000- $9000
Role: Production Support Analyst
Job Level: 6 - 9 years of relevant experience (L3)
Key Skills: JAVA, Python, OIM ,Linux scripting
Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardised format.
Developing custom BI reports
Create and generate Linux scripts based on the client requirements
Support day-to-day functional and business technology support including incident and problem management, root cause analysis.
Expected to drive improvements through influence and strong relationships with managers in other teams.
Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications
Correlate events across multiple systems to proactively surface and resolve deep, underlying issues
Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.
Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Developing customer-facing support documentation, when appropriate, to summarize common support issues.
Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.
Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.
Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting
Working knowledge of Java Scripts, WebLogic, JBOSS, API’s
Excellent troubleshooting skills
Networking infrastructure - Proxies, Load balancers, Firewalls, SSL
Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters
Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher
Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing
Demonstrable collaboration and teamwork skills
Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely