Work location: Central
Duration: 12 months contract
No. of resources needed: 1
Monthly Basic Salary: $4000 - $5000
Role: Operations Analyst
Job Level: 3 – 5 years of relevant experience (L2)
Key Skills:
•Excellent written and oral communications
•Organized and methodical
•Strong analytical skills
•Identify and recommend process improvements to improve efficiency and effectiveness
•Ability to derive actionable outcomes from data
Job Objectives:
Operation Analyst and Service Support for GIPS Business Units key focus on Resource management, HC / FTE budgeting, seating and space management, audit/compliance support and resource related reporting.
Key Responsibilities:
· Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access
· Work closely with hiring/line managers to manage the on boarding and off boarding of staff
· Support continuous review and improvement of the On/Off-boarding process for greater effectiveness and efficiency.
· Other improvements and automation initiatives to improve existing process and functions.
· PPM management and reporting
· Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
· Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
· Support other operational resources managing Reporting & Analytics deliverables.
· Manage and support floor logistics.
· Maintain seating plans for GIPS occupied floors.
· End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS Departments
· Ensure process documents are organized, updated and maintained on sharepoints or shared folders
· Support with transformation initiatives when required.
· Support employee engagement initiatives, eg. training and special projects/assignments
Key Requirements (Must Have):
Proficient in Microsoft Excel with VLOOKUP and running macros
Familiarity with vendor and invoice management processes
Proficient in using PowerPoint for creating presentations and reports
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem solving skills.
Ability to work in a fast-paced and team-oriented environment.
Strong written and oral communication skills
Organized, methodical and detailed
Able to multitask and handle multiple priorities
Able to work independently and in a team
Dedicated and hardworking with high degree of accountability and integrity
Good follow up in tracking updates from various parties for closure on a week to week basis.
Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
Responsible and takes pride in meeting deadlines.
Desired Skills: (Good to have)
Experience working on SharePoint Page Design and SharePoint Workflow creation
Experience creating reports using data dumps/extracts from SharePoint
Previous work experience in on boarding and off boarding
Previous work experience in audit, risk and compliance work.