[AIT] Ops - Accounts Servicing Officer (Beginner) (MAX 3754)

Location: Singapore
Job type: Contract
Salary: 3200 to 4000
Contact email: careersrise@bcg.com
Job ref: MAX 3754
Published: about 1 month ago
Startdate: 26 January 2024 - 26 January 2024

​Work Location: East

Contract Type: 12 months contract

Headcounts: 1

Monthly salary: $3200 - $4000

Job Description

• Process fulfilment of requests through retrieval of information & updates in Bank’s operating systems within specified Service Standard, timely and accurately.

• Process requests on Account Maintenance/Updates on customer’s accounts.

• Highlight on operational issues and provide timely escalation to management

• Identify operational risks and implement measures to address/mitigate the risk

• Participate in process improvement in providing ideas/initiatives in digitization and automation

• Establish and maintain effective relationship & partnership with key internal & external stakeholders

• Work closely with various stakeholders in daily activities, understand process frictions and recommend ideas to achieve Design-For-No-Ops strategy

• Contribute to updates of Process Risk Maps & Standard Operating Procedures

• Timely escalation of any ops/system issue to Team Lead

• Any other ad-hoc assignments from Team Leader to improve the team’s performance