[AIT] System Engineer (NICE Engage Voice recording System Administration) (MAX 4133)

Job Details

Role:

System Engineer

If others:

Job Level:

☒L1 – 1 to 2 years

☒L2 – 3 to 5 years

☐L3 – 6 to 9 years

☐L4 – > 10 years

Responsibilities:

Support Unified Comms Systems

·       Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

·       Attending to user requirements and work with vendor to provide solutions.

·       Work with other departments for smooth flow of processes and procedures.

Projects rollout

·       Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

·       Plan resource allocation and utilisation across the various project and quarterly releases.

·       Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

·       Monitor and manage risks /issues related to technical delivery.

Requirements:

1.      Skilled in NICE Engage Voice Recording systems administration.

2.      Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

Nice Engage Voice Recording systems admin