Application Support Specialist

Location: Singapore
Discipline: Others
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 308268
Published: 20 days ago

Roles and Responsibilities:

  • The Service Operations Engineer provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.

  • The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.

  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks

  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities

  • Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.

  • Defect fixes and resiliency related improvements

  • Assist in training

  • Assist in investigation of user reported issues

  • L1/L2 support

  • Develop mitigating and/or preventive solutions

Requirements / Qualifications:

  • Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

  • 3-5 yrs of Technical / Application Support experience on multi technology platforms

  • ITIL v3/v4 certification and strong service oriented experience / background preferred.

  • Strong  Knowledge and understanding of IT industry environment and business needs.

  • Proven experience supporting Web / Mobile / Client based applications