Roles and Responsibilities:
The Service Operations Engineer provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
Defect fixes and resiliency related improvements
Assist in training
Assist in investigation of user reported issues
L1/L2 support
Develop mitigating and/or preventive solutions
Requirements / Qualifications:
Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
3-5 yrs of Technical / Application Support experience on multi technology platforms
ITIL v3/v4 certification and strong service oriented experience / background preferred.
Strong Knowledge and understanding of IT industry environment and business needs.
Proven experience supporting Web / Mobile / Client based applications