- The Service Operations Engineer provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
- The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
- Defect fixes and resiliency related improvements
- Assist in training
- Assist in investigation of user reported issues
- L1/L2 support
- Develop mitigating and/or preventive solutions
- Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
- 3-5 yrs of Technical / Application Support experience on multi technology platforms
- ITIL v3/v4 certification and strong service oriented experience / background preferred.
- Strong Knowledge and understanding of IT industry environment and business needs.
- Proven experience supporting Web / Mobile / Client based applications