Assistant Director (Business Liaison), Maximum Operations Division

Location: Singapore
Discipline: Business Operations
Job type: Permanent
Contact email:
Job ref: 273179
Published: 3 months ago

Assistant Director (Business Liaison), Maximum Operations Division
Company: MTI
1-year contract 

You will be part of the Maximum Operations division implementing the national plans to mitigate the Covid-19 situation. You will work closely with various government (internal) and private sector (external) stakeholders to enhance the service delivery, processing applications and appeals from the business community. In addition, you will also monitor the progress of the national plans and identify appropriate measures to support delivery of the plans.


  • Attend and resolve queries and feedback in a professional and effective manner

  • Coordinate with various government agencies to holistically address issues within stipulated timelines

  • Review daily progress of each case and determine case closure

  • Assign with projects/tasks on customer service excellence, service operations and delivery


  • Possess relevant working experience in Business/Service Operations and/or Customer Service

  • Excellent written and communication skills

  • Strong analytical and problem-solving skills

  • Discipline and self-motivated

  • Be an exceptional cross-functional team player

  • Those with no relevant experience are welcome to apply too as on the job training will be provided.