Call Center Customer Service Representative (Hougang) (A-IT)

Contact email: careersrise@bcg.com
Published: 15 days ago
Startdate: 28 April 2025 - 28 April 2025

Job description

Has customer service experience, preferably in financial institutions

• To provide one-stop customer service to corporate customers.

Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on

*Corporate products; Corporate Account Services, Cash Management Products,

* Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.

• Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.

• Collaborate with stakeholders to resolve all customer queries and requests.

• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.