Key Responsibilities:
CX Transformation
Customer Experience & Complaints Management
CX Culture Activation & Governance
CX Sustainability
CX Design and Communication
|
Job Requirements:
Bachelor's Degree in related fields from recognised universities
Minimum 5 years of relevant work experience
Proficient in Excel for data analysis
Experience in conducting comprehensive process reviews to identify inefficiencies and areas of improvement.
Proficient in creating effective presentations using Powerpoint
Critical thinking and problem-solving
Excellent verbal and written communication skills
Good disposition and interpersonal skills