About Group Technology & Operations:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Responsibilities:
· Work in team of Service Delivery to resolve Production Incidents.
· Support Production EOD’s as per Roster
· Perform unit and system integration testing for the production incident resolutions
· Support user acceptance testing for production incidents
· Manage and work with Technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
· Troubleshoot, debug and provide production system support
· Coordinate with internal teams and vendors to resolve application and system issues
· Recommend and execute improvements
· Partner with users to understand Business needs by reviewing the Requirements specifications analyze impact to the application.
· Execute tasks related to project / change request / maintenance request
Technical Skills & Experience
· Degree in Computer Science or equivalent
· 3 + years of mainframe development, specifically in the areas of banking systems and cards
· Technically competent in COBOL, CICS and EZT programming
· Good working experience with credit card system
· Experience on Cardlink system will be advantageous
· Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
· Good understanding of the system development life cycle
· Ability to multi-task and perform well under pressure
· Excellent communication skills
· Resourcefulness and troubleshooting aptitude
· Attention to detail
Education
· Degree in Computer Science or related discipline
Primary Contacts
· Group Function Users (Cards)
· Technology & Operations Partners
· Other Technology and Infrastructure Teams within Bank
· Product Vendors
· Development Team
Key Domain/Technical Skills:
In-depth technical skills in CICS COBOL. COBOL batch, JCLs, Easytrieve, VSAM, JCL, OPC and other mainframe utilities
Good communication skills