Customer Service Branch Representative (Suntec City) (A-IT)

Contact email: careersrise@bcg.com
Published: 15 days ago
Startdate: 28 April 2025 - 28 April 2025

 • Attend to walk in customers

 • Handle over the counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

 • Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

 • Prospect and introduce customers to the Bank's product and services

 • Educate and migrate customers towards our digital platform

 • Drive service excellence in the areas of customer satisfaction- customer wait time, problem resolution and customer feedback/escalation/complaint

 • Ability to understand issues and appropriately escalate to Management in a timely fashion.

 • Ensure compliance with all regulatory requirements

 • Contributes to self and team effort by accomplishing related results