• Attend to walk in customers
• Handle over the counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's product and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction- customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion.
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results