Job Title: Customer Service Representative (Beginner) (MAX 4212)
(Work location: Bukit Batok Bank branch)
Duration: 12 months contract
No.ofRole: 1
Monthly Salary: $2700 - $4000
Bank Working hours (Work 5 & ½ days per week)
Monday to Friday : 8:10am – 5pm (Monday to Friday)
Saturdays; Half day morning
Note: Additional Monthly allowance of $360 added to basic salary.
In view of clientele, require to communicate in Mandarin .
JOB DESCRIPTION
• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback /escalation/complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results