(Sparkbeyond) Customer Success Owner

Location: Singapore
Discipline: Data Science
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 272799
Published: over 2 years ago
Startdate: 02 July 2021 - 02 July 2021
Customer Success Owner - APAC
Company: Sparkbeyond

Our Team’s mission statement:
We are on a mission to harness the collective intelligence of humanity to solve the world's most impactful problems. We created an AI-powered problem-solving engine capable of coming up with creative ideas, hypotheses and solutions for a broad range of problem domains and industries, thus enabling social and business impact – worldwide.

Our product is used by Data Scientists and Management Consultants in many of the largest and most prestigious companies in the world. Ensuring that they are empowered to use it to solve their problems efficiently and that they are not held back by knowledge gaps is crucial for our business

What will you do?
  • Own the customer success space in APAC
  • Shape the tools and materials needed to onboard new customers and ensure their success
  • Work with our global teams on adapting existing training and certification materials for our market
  • Partner with our Data Scientist on how to shape analytics problems to be best suited for our platform
  • Understand & collect the users’ needs of the product & develop the voice of the user within the company

What will you need?
The following is what is a data scientist is expected to bring to the table - if you lack some of the background but still believe that you’re the right fit for the role, let us know why
  • 4+ years of relevant work experience - must have experienced the difference between a real world analytics problem and an academic / kaggle exercise
  • A knack for teaching, mentoring and speaking. Upskilling our users through demonstrations, documentation or dialogue must be something you thrive in
  • University degree in a quantitative field - higher degrees are welcome
  • Experience with Machine Learning techniques (classification, regressions, feature engineering etc.)
  • Programming experience in a data-related language - ideally Python, but R &SQL are welcome, too
  • Exposure to other advanced analytics software (e.g., Alteryx, RapidMiner, Dataiku) is welcome but not essential

What will you learn?
  • How Data Science gets applied in the real world to drive business & social impact
  • Expand your knowledge in the cutting-edge of applied AI technology
  • Much more!

What do we offer?
  • Autonomous, open environment with smart and inspiring colleagues who support your ideas and growth
  • Opportunity to enhance your skill sets & creativity on cutting edge AI products that will have a genuine impact on our clients
  • Opportunity to work across various Industries and Domains and across different regions
  • An environment where your needs are taken seriously - whether it is with regards to working from home, child care leave, budget for training, and more.