Responsibilities
You will be part of the tenant relations team based at the assigned mall, responsible for building strong tenant relationship. By engaging tenants on regular performance discussions, you gain deep understanding of customer needs, business direction and future growth plans with regards to retail space requirements. This position calls for someone with strong analytical, interpersonal and communication skills.
You will report to the Mall Centre/General Manager.
- Maintain good landlord-tenant relationships
- Track and analyse the performance of tenants
- Engage tenants on performance discussion and opportunities for expansion
- Conduct regular meetings with tenants to understand their business needs and directions
- Liaise with tenants on complaints, operational feedback and leasing matters
- Support the Central Leasing team in terms of lease management and administration
- Ensure tenants adhere to the lease terms
- Ensure property tax levied is in line with committed rentals
- Analyse tenants’ sales data for reporting
- Provide management, malls and other departments with relevant leasing reports when required
- Assist CM/GM on yearly budgeting, forecast with respect to income arising from Leasing activities
Requirements
- Degree or Diploma in Estate Management, Building, Business Administration, Marketing or equivalent
- Minimum 2 years’ relevant experience in similar capacity in the retail industry preferred
- Fresh graduates are welcome to apply
- Strong interpersonal, communication, negotiation and presentation skills
- Possess positive disposition, resourcefulness and is a team player
- Sound understanding of the real estate and retail industries preferably in shopping complex
- Self-motivated and able to work under pressure with tight deadlines