Job Responsibilities
Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to the business operations to identify areas for improvement and optimisation
Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes
Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively
Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams
Support business transition and help drive change through actively engaging key stakeholders and end users
Own and maintain overview of business operations health’ and support operational decision-making through business analytics by:
Establishing standards and metrics to measure impact, progress and performance of operational initiatives
Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals
Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement
Job Requirements
Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity
Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets
Good understanding of user-centric principles and/or service design
Excellent problem-solving skills and the ability to think critically to propose innovative solutions
Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus