[GMP] Business Analyst (Public Sector)

Location: Singapore
Contact email: careersrise@bcg.com
Job ref: 23539
Published: about 1 month ago
Startdate: 31 October 2023 - 31 October 2023

Job Responsibilities

  • Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to the business operations to identify areas for improvement and optimisation

  • Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes

  • Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases

  • Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively

  • Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)

  • Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant teams

  • Support business transition and help drive change through actively engaging key stakeholders and end users

  • Own and maintain overview of business operations health’ and support operational decision-making through business analytics by:

  • Establishing standards and metrics to measure impact, progress and performance of operational initiatives

  • Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)

  • Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals

  • Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements

  • Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity

  • Strong analytical skills with the ability to collect, organise, analyse and interpret large datasets

  • Good understanding of user-centric principles and/or service design

  • Excellent problem-solving skills and the ability to think critically to propose innovative solutions

  • Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

  • Enjoys both working independently and collaboratively in a fast-paced, dynamic environment

  • Proficient in using data analysis tools and techniques such as Python, SQL, or data visualisation software is a bonus