Responsibilities:
Performance Objectives:
-Demonstrate Expert level product knowledge for IBM Spectrum Protect solutions and competitive solutions
-Perform billable services engagements, including installation/implementation of IBM Spectrum Protect
-Conduct Technical Training and educate Operations Team on IBM Spectrum Protect solutions and storage management
-To support 24/7 shift
Requirements:
.You must have at least 5 years of proven technical experience in TSM.
.You must be willing to travel within your defined geography.
Required Skills - Technical and Non Technical
1) In depth Knowledge on
- IBM Tivoli Storage Manager Server on Windows & UNIX
- Knowledge on TSM Server and Client Options
- IBM Tivoli Storage Manager for Database (Oracle, DB2, SQL etc)
- IBM Tivoli Storage Manager for Mail(Domino and Exchange)
- IBM Tivoli Storage Manager for Vmware
- NDMP Backup using IBM Tivoli Storage Manager
- DRM Implementation and Management using Tivoli Storage Manager
- Veritas Netbackup BAU operations for VM backup and recovery
2) Knowledge on Tape Libraries and LTO Tape Drives
3) Audit application backup policies and environments
4) Should have desired Operating System Skills
5) Responsibilities include providing remote and onsite support
6) Analyse and resolve escalated problems within target
7) Problem Determination & analysis skills
8) TSM Product skills on OS- Winows, AIX,Solaris, Linux( basic Unix) ,DB2 and networking
Other Skills:
- Good Communication(Oral & Written) skills is essential
- Experience in managing Junior/ Senior support personnel.
- Ability to quickly analyze & diagnose the problem
- Hardworking & Ready to learn
- To participate & Work with Local & Global Team
- Ready to take additional challenges
- Ability to acquire skills & keep them updated
- Ability to articulate and compare alternative approaches
- Creativity and Judgment applied to professional, technical or operational problems
- Independently generates solutions based on analytical, technical skills and business knowledge
- Would be willing to work on standby hours( public holidays/weekends) if required