(Karooo) Application Support Specialist

Location: Singapore
Discipline: Others
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 406626
Published: over 3 years ago
Responsibility
Providing Application & IT technical support to internal teams & external users
Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

Provide customers Cartrack application systems product knowledge of functions, features from time to time including training and assistance

Maintaining and updating technical documents and procedures

Perform daily system monitoring, verifying integrity and availability of Cartrack’s application

Provide assistance in Application testing and co-ordination with the developer team

Review systems and application logs for remote diagnostic of field devices

Provide training and assistance to users of Cartrack application systems

Provide on-site field support and installation
  
Requirements
Academic Qualifications in Engineering related
At least 1 year of experience in the Application Support.
Proficient in English & Mandarin
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Local traveling will be expected
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Singaporeans will be considered due to Foreign Work Pass Quota