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Responsibility
Providing Application & IT technical support to internal teams & external users
Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Provide customers Cartrack application systems product knowledge of functions, features from time to time including training and assistance
Maintaining and updating technical documents and procedures
Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
Provide assistance in Application testing and co-ordination with the developer team
Review systems and application logs for remote diagnostic of field devices
Provide training and assistance to users of Cartrack application systems
Provide on-site field support and installation
Requirements
Academic Qualifications in Engineering related
At least 1 year of experience in the Application Support.
Proficient in English & Mandarin
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Local traveling will be expected
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Singaporeans will be considered due to Foreign Work Pass Quota
(Karooo) Application Support Specialist
Providing Application & IT technical support to internal teams & external users
Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Provide customers Cartrack application systems product knowledge of functions, features from time to time including training and assistance
Maintaining and updating technical documents and procedures
Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
Provide assistance in Application testing and co-ordination with the developer team
Review systems and application logs for remote diagnostic of field devices
Provide training and assistance to users of Cartrack application systems
Provide on-site field support and installation
Requirements
Academic Qualifications in Engineering related
At least 1 year of experience in the Application Support.
Proficient in English & Mandarin
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Local traveling will be expected
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
Singaporeans will be considered due to Foreign Work Pass Quota
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