(Karooo Management) Operations Manager

Location: Singapore
Discipline: Business Operations
Job type: Permanent
Salary: 4000 to 5600
Contact email: career@bcg-rise.com
Job ref: Operations Manager
Published: almost 2 years ago
Are you a dynamic leader with a strategic mindset and able to manage a diverse team?
Do you take ownership, embrace challenges and love problem-solving?

Cartrack is one of the largest vehicle telematics company globally with over 1.5+ million active users and collecting 3 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

  • Ensure all inbound queries raised by customers on company products are addressed by a dedicated customer service support center in a timely manner.
  • Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
  • Manage all customer retention activities and proactively identify potential areas for improvement and implement solutions.
  • Monitor the daily fitment statistics and be responsible for technicians’ productivity.
  • Analyze, identify, and report on industry trends, to review on the feasibility of new product development.
  • Provide products and systems training to internal employees and customers when required.
  • Review and approve all billing reports from various service providers.
  • Bachelor Degree in Engineering with outstanding academic performance
  • Minimum of 5 years’ experience in team management. Experience in a similar industry is an added advantage
  • Proven track record in customer service
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude
  • Technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions