Company: Ascott International Management Pte Ltd
You are the main contact for the community, and acts as the face of lyf. You will be a multifaceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a light bulb, and ending with having a cup of coffee together with the lyf residents in the social spaces after work. You will report to the Chief lyf Guard.
Responsibilities
Take care of all guests from arrival until departure without imposing themselves on the guest by:
Assisting lyf residents with their check-in (via mobile app or kiosk) and mobile key activation
Encouraging members to download the lyf app to explore and interact with the lyf community
Explore the various functions of the app with residents (EG: Mobile key, how to message lyf Guards, make ancillary purchases)
Handle guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc
Conduct tours for new lyf residents and potential residents, as well as business partners
Receives and transmits messages to guests promptly
Ensure operational efficiency by:
Monitoring record of room availability using PMS/RMS whichever is applicable
Ensures that processes carried out adheres to corporate guidelines
Perform book-keeping activities whenever necessary
Doing regular rounds to ensure cleanliness of property – especially in social spaces
Handling walk-ins, emails, and phone enquiries through mobile / tablet device
Light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance
Create an inclusive and collaborative community by:
Maintaining resident preference profiles and track their likes and dislikes
Assisting the Ambassador of Buzz to:
Execute community initiatives designed to create connections between residents
Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise
Solving member related issues to ensure a cohesive community and to manage member expectations
Assist the AOB in curating and planning calendar for residents and in-building events
Proactively interact with residents and provide constructive recommendations to enhance their stay experience.
Handle correspondences relating to residents, be it event notices or replying to their enquiries
At lyf, lyf Guards will be given much more empowerment to react to residents’ needs. In turn, lyf Guards should proactively interact with and understand residents’ requirements
Requirements
Dynamic and self-motivated with strong verbal and written communication skills
Passion for entrepreneurial, tech, creative and collaborative communities
Knowledge of current trends and happenings in the local sector
A people person and a do-er: be ready to get all hands-on!
Attention to detail with the ability to anticipate and react to the needs of residents’ demands
Tech savvy, able to pick up and use new systems and technology solutions easily
Interesting skill/talent (lyf skill) such as, coffee making, bartending, singing, computer geek
Excellent communication, writing and presentation skills, in both English and a local language
Willingness to do 5-day work week shifts, including night shifts