Manager, Digital International (Digital Experience)

Location: Singapore
Discipline: Project Management
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 268740
Published: 3 months ago

Company: CapitaLand Business Services Pte Ltd

Responsibilities

  • Manage the entire project and product lifecycle: budgeting, requirements discovery, request for proposal, vendor evaluation, selection, management approval, project execution, support, operations

  • Be responsible for the key project management factors such as financials, contracts, licenses, vendors, scope, quality, effort, risk and timeline

  • Collaborate widely across all participating teams and stakeholders in the project

  • Identify and engage the appropriate subject matter experts to understand and solve complex issues and/or meet requirements

  • Follow-through on IT governance processes in the company in relation to the project

  • Ensure that the responsibility and accountability of all project deliverables and activities are clear and followed-through

  • Ensure proper project governance processes and set up the appropriate forums and cadences

  • Anticipate and manage project issues and risks

  • Comply with internal audit requirements for the project

  • Ensure that product features are prioritised in a way that balances business priorities and technical dependencies

  • Be a champion of the documented user requirements, user interface and user experience, and ensure that they are adequately met by the vendor

  • Review and approve the solution architecture and infrastructure architecture of the project or product

  • Support key operational activities: incident management, deployments, preventive maintenance, operational reviews, continuous improvement initiatives


Requirements

  • Degree in Information Technology or Computing

  • Minimum of 7 years in Digital or IT project delivery as a team lead, solution architect or project manager role

  • Strong in project or digital product management practices, processes and tools

  • Some experience in a technical support and operations role of an application or digital product

  • Experience in agile project delivery is an advantage

  • Functional experience: hospitality, travel, social media, bookings, payments, digital marketing, search engine optimization, UI/UX design

  • Technology experience: solution architecture, infrastructure, security, systems integration, web applications with financial transactions, mobile applications, content management systems

  • Being effectively bilingual in English and Mandarin will be an advantage; the candidate may be required to work closely with IT teams and vendors in the region

  • Excellent team player, interpersonal and communication skills and the ability to thrive in a fast-paced environment are pre-requisites for this role