Company: CapitaLand Business Services Pte Ltd
Responsibilities
Provide technical infrastructure support to ESM COE and various support groups
Responsible for IT infrastructure issues in BAU operations
Work closely with ESM Application team for any enhancement or project to ensure the technical aspects and COE processes are compliance
Coordinate system testing with ESM application team, vendors or business users for any system changes, system refresh or system reconfiguration
Manage the service levels of vendors based on the Service Level Agreement (SLA)
Monitor and review the ESM COE SLA reports to ensure the vendor KPIs are achieved
Work closely with the IT Auditors to address the audit queries on ESM COE processes, data compliances and other regulations
Involve in the yearly Disaster Recovery activities
Assist in any ESM projects in terms of technical requirements and documentation
Requirements
Degree in IT, Computer Science or equivalent with at least 4 years of IT experiences
Excellent working knowledge of systems administration, databases, network and IT security
Knowledge and experience in supporting ERP is highly preferable
SAP Basis Knowledge will be an advantage
Knowledge of Cloud technologies. E.g. Azure, AWS and etc.
Strong problem solving and analytical skills as well as excellent interpersonal and communication skills
Ability to manage multiple tasks and work in a team environment
Good command of English and Mandarin to liaise with local and oversea counterparts