Merchant Operations Executive

Location Singapore
Discipline: Business Operations
Job type: Permanent
Contact email:
Job ref: 276111
Published: about 2 months ago

Company: ADERA Global

Reporting Structure: Merchant Operations Lead

  • Supervisor(s): Merchant Operations Lead

  • Subordinate(s): None

Job Responsibilities: 

  • Heading to outlets to set up payment device and onboard merchants

  • Upload menu on backend and ensure accuracy throughout all menus

  • Assist in support tickets of both end users and merchants

  • Troubleshoot and replacement of hardware for merchants

  • Set up campaigns on backend with direction from marketing/merchants

  • Help desk for merchant in regards to features in the application

  • Ensure payment device is operational and set up before onboarding

  • Prepare onboarding kit and necessary materials for merchant

Educational Qualification/ Experience / Skills and Competencies Requirements:

  • Minimum 2 years of relevant experience preferred

  • Able to move fast, think quick and be active

  • Physically fit due to nature of job

Personal Attributes:

  • Meticulous with an eye for detail

  • Have good initiative and hands-on attitude

  • Good communication and interpersonal skills

  • Able to work under pressure and meet tight deadline

  • Knows more than one language

Other Information:

  • Job Type: Full Time, Permanent

  • Singaporeans and PR

  • 5-days work week (Monday to Friday 9.00am to 6pm)