Merchant Operations Executive

Location: Singapore
Discipline: Business Operations
Job type: Permanent
Contact email:
Job ref: 276111
Published: about 1 year ago
Company: ADERA Global

Reporting Structure: Merchant Operations Lead

  • Supervisor(s): Merchant Operations Lead
  • Subordinate(s): None
Job Responsibilities: 
  • Heading to outlets to set up payment device and onboard merchants
  • Upload menu on backend and ensure accuracy throughout all menus
  • Assist in support tickets of both end users and merchants
  • Troubleshoot and replacement of hardware for merchants
  • Set up campaigns on backend with direction from marketing/merchants
  • Help desk for merchant in regards to features in the application
  • Ensure payment device is operational and set up before onboarding
  • Prepare onboarding kit and necessary materials for merchant
Educational Qualification/ Experience / Skills and Competencies Requirements:
  • Minimum 2 years of relevant experience preferred
  • Able to move fast, think quick and be active
  • Physically fit due to nature of job
Personal Attributes:
  • Meticulous with an eye for detail
  • Have good initiative and hands-on attitude
  • Good communication and interpersonal skills
  • Able to work under pressure and meet tight deadline
  • Knows more than one language
Other Information:
  • Job Type: Full Time, Permanent
  • Singaporeans and PR
  • 5-days work week (Monday to Friday 9.00am to 6pm)