Company: Salad Stop
Online Operations Manager
We are looking for an experienced individual to join our operations team as an Online Operations Manager. The successful candidate will coordinate and oversee all work processes of our online operations.
To support instore operations whenever necessary
Maintains good working relationship with 3rd party delivery partners
Handling all customer queries and feedbacks
Ensure all menus and product availability are updated accurately on 3rd party delivery platforms and in-house apps
Work closely with operations team to develop strategies for customer satisfaction and increase quality of customer care
Examine and utilize data from sales and 3rd party delivery partners
To track and monitor delivery platforms and apps are updated regularly
Handling user experience issues with loyalty program, online and analysing/evaluating the results.
To examine and identify performance gaps and implement performance improvement plans
Create, maintain and report out centralized dashboards for business, integrating financial, operational and consumer data
Manage and optimize the current food forecast process to optimize for cost, and customer experience.
Perform project specific analysis for business initiatives, including new product launches, product or market tests, and historical data analyses to support recommendations.
Work collaboratively with cross-functional teams (Operations, Marketing and Sales) by performing quantitative analysis and ad-hoc reporting to monitor performance and trends
Analysing data from all online platforms to develop an optimized strategy for all brands
Ensure promotional campaigns are deployed effectively to all outlets and online platforms
To assist marketing team to develop and execute online marketing campaigns
The right candidate should find it easy to bridge corporate and start-up culture. You are ready to be hands on with both online and instore operations.
Diploma or Bachelor’s degree in Business, Business Analytics, or related fields
2 - 3 years of experience in F&B, retail, food delivery, e-commerce platforms or a high growth digital service.
Previous experience with local logistics or food delivery partners an advantage
Tech savvy and takes on new tech products quickly
Excellent command of language and communication skills
Ability to work independently in a fast environment
Analytical and digital skills
Demonstrate integrity and good work ethics
Strong organisational skills and ability to manage multiple projects simultaneously
Great “can do” attitude and personable personality