Company: Ascott International Management Pte Ltd
The Operations Manager plans, directs, and coordinates the operations of the accommodation facility, Connect at Changi. The duties and responsibilities include formulating policies, managing daily operations, and planning and managing of human resources. He or she is responsible for every aspect of Connect at Changi and to achieve optimum standards of service and value to guests that are consistent with the company’s policies, philosophy and targets. He or she will report directly to the General Manager or Residence Manager.
Oversee the entire day-to-day operations of the front office, housekeeping, security and engineering to ensure the smooth running Connect at Changi.
Regular on-going monitoring of staff to ensure the adherence to pre-established policies and procedures.
Manage efficiently the operations and costs control of all the departments and facilities.
Responsible for financial numbers, such as Profit and Loss, EBITDA, ADR, budgets etc.
Look into the productivity of the various departments and work closely with them to increase overall efficiency.
Engage in effective communication with the stakeholders, management, colleagues and guests, and cultivate good working relationships with them.
Ensure that all the staff receive timely skills upgrading and relevant training.
Come up with innovative ways to mitigate problems and improve guests' experiences.
Attainment and maintenance of service levels that exceed expectations.
Work with the Human Resource Department on the recruitment and hiring of department heads and key positions.
Ensure adherence to SOPs and the relevant legislations.
Degree in Hospitality with at least 3 years in a Management position, or a Diploma in Hospitality with at least 8 years in hospitality, of which 3 years are in a management position.
Excellent communication skills.
Good computer literacy in Microsoft PowerPoint, Excel and Word.
Strong entrepreneurship and excellent with numbers.
Effective problem solver and good people skills.