Ops Accounts Servicing Officer (Beginner) (A-IT)

Contact email: careersrise@bcg.com
Published: 4 days ago
Startdate: 28 April 2025 - 28 April 2025

Job Purpose:

The role of R&M Officer (Processing) role is to perform and ensure timely and accurate set-up/maintenance of customers' profiles in e-banking platforms.

 

Job Expectations:

·       To ensure that cut off times and SLAs of various products are met

·       To ensure 100% accuracy and quality in tasks performed

·       Ensure handling of enquiries and updating of statuses of cases are timely and accurate.

 

Job Scope:

·       Set up and maintain profiles of customers in various ebanking systems in accordance to forms submitted

·       Perform tagging of users as authorisers/administrators in system when required.

·       Handle enquiries & follow up

·       Update tracking spreadsheets

·       Perform Live verification of systems

·       Any other duties assigned in the course of work or rotation of duties

 

Requirements:

·       University graduate

·       Good communication skills

·       Good team player

·       Able to work independently, fast and accurate

·       Basic knowledge of PC and internet security

·       Microsoft word, access & excel skills