Product Owner

Location: Singapore
Discipline: Business Operations
Job type: Permanent
Contact email: career@bcg-rise.com
Job ref: 267157
Published: 3 months ago

About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
 
To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 
 
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
 
The Role Responsibilities
AI and Omnichannel Banking Tribe mission is to make use of AI and automation to handle and optimize cost of serving customers, and integrate platforms/systems/experiences such as voice, text, social, online to offline and offline-to-online to offer full omnichannel interoperability.
As a Product Owner you will be:

  1. Designing, building and improving hybrid and omnichannel distribution solutions to drive client engagement and improve cross channel sales via new messaging technologies

  2. Automating interactions to reduce cost of servicing with AI and Machine Learning solutions

  3. Helping designing sollution to ingest information from across all systems to provide the most helpful and updated information to the employee or interface serving the customer

Risk Management

  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group as well as managing them.

  • Responsible to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

Governance:

  • Awareness and Understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

  • Collaboratively work with internal stakeholders and local regulators to address governance issues.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct

  • Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate
We are looking for talented individuals who can be effective leaders with functional and operational expertise. You must be a strong communicator who builds trust-based relationships within the squad and amongst stakeholders. If you possess traits and experience that match most of the below, we’d love to hear from you:

  • 5+ years experience and proven knowledge in Messaging Customer Engagement with proven results in increasing customer experience, reducing cost by building comprehensive, omnichannel ecosystems which support customer messaging like SMS, push notifications, e-mail, chat, video, social channels, external messaging apps and chatbots

  • 1+ years in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog

  • Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision

  • Demonstrated track record of leading teams to deliver objectives

  • Previously coached and mentored team members with regular feedback sessions

  • Previously defined product requirements and development roadmap based on functional expertise

  • Scrum Master, Product Owner certification (or equivalent) is a plus

  • Strong prioritization and analytical skills to manage backlog for the squad

  • Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders

  • Good to have knowledge of design thinking frameworks, user stories and customer journeys