This exciting IT Operations Manager job opportunity is with a global financial services company in Singapore.
About theIT Operations Manager Role:
The IT Operations Manager takes charge of the bank’s overall IT operations, infrastructure support and production control, managing daily IT operational tasks, improving productivity, and maintaining the bank’s infrastructure stability over cloud infrastructure.
Execute day-to-day processes and activities of IT operations and infrastructure to ensure the reliability, availability, and security of systems, services, and infrastructure through the established IT operation’s policies, procedures and processes
Administer the bank’s infrastructure including but not limited to Core banking applications, the end-user IT assets, data backup and storage operations, payment systems (SWIFT, MEPS+, Paynow/FAST, etc.) and third-party applications
Collaborate with cross-functional teams to solve complex incidents and problems and implement application operations (upgrades, migrations, and patches)
Manage production incidents, and establish controls through the overall ITSM framework
Work with relevant departments on the bank’s disaster recovery strategy, planning and the corresponding drills and executions
Manage IT audits and assessments where required
To be successful in this IT Operations Manager role, you will need to have core banking experience as well as knowledge in ITSM framework.
Degree in computer science, information technology, or equivalent
Minimum of seven years’ experience in project management, end-user, and IT operational support, with experience in banking and finance is preferred
Solid understanding and practice of IT service management. Experience with ITIL is advantageous
Strong communication skills and ability to collaborate with various teams similarly to ensure effective delivery of projects
Experienced in managing incident and problem management, including but not limited to third-party services, data centre solutions
Additional experience in third-party vendor expertise is beneficial
The business is also very focused on developing and training their people to the highest standards.
If you are seeking a fast-pace and fresh challenges alongside an all-inclusive and diverse culture, this IT Operations Manager role is right for you.
Apply now or email your CV to email@example.com for a confidential discussion.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1871844 Agnes Poh