[Robert Walters] IT Operations Manager

Location: Singapore
Job type: Permanent
Salary: 120000 to 170000
Contact email: agnes.poh@robertwalters.com.sg
Job ref: 8LR9MC-C62AD9CF
Published: about 1 month ago
Startdate: 23 January 2024 - 23 January 2024

​This exciting IT Operations Manager job opportunity is with a global financial services company in Singapore.

About theIT Operations Manager Role:
The IT Operations Manager takes charge of the bank’s overall IT operations, infrastructure support and production control, managing daily IT operational tasks, improving productivity, and maintaining the bank’s infrastructure stability over cloud infrastructure.

Key Responsibilities:

  • Execute day-to-day processes and activities of IT operations and infrastructure to ensure the reliability, availability, and security of systems, services, and infrastructure through the established IT operation’s policies, procedures and processes

  • Administer the bank’s infrastructure including but not limited to Core banking applications, the end-user IT assets, data backup and storage operations, payment systems (SWIFT, MEPS+, Paynow/FAST, etc.) and third-party applications

  • Collaborate with cross-functional teams to solve complex incidents and problems and implement application operations (upgrades, migrations, and patches)

  • Manage production incidents, and establish controls through the overall ITSM framework

  • Work with relevant departments on the bank’s disaster recovery strategy, planning and the corresponding drills and executions

  • Manage IT audits and assessments where required

To be successful in this IT Operations Manager role, you will need to have core banking experience as well as knowledge in ITSM framework.

Key Requirements:

  • Degree in computer science, information technology, or equivalent

  • Minimum of seven years’ experience in project management, end-user, and IT operational support, with experience in banking and finance is preferred

  • Solid understanding and practice of IT service management. Experience with ITIL is advantageous

  • Strong communication skills and ability to collaborate with various teams similarly to ensure effective delivery of projects

  • Experienced in managing incident and problem management, including but not limited to third-party services, data centre solutions

  • Additional experience in third-party vendor expertise is beneficial

The business is also very focused on developing and training their people to the highest standards.

If you are seeking a fast-pace and fresh challenges alongside an all-inclusive and diverse culture, this IT Operations Manager role is right for you.

Apply now or email your CV to agnes.poh@robertwalters.com.sg for a confidential discussion.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1871844 Agnes Poh