*Up to $4000/month Are you passionate about technology and thrive in a hands-on, dynamic environment? My client, a leading law professional services firm, is hiring a dedicated IT Support Analyst to join their expanding team. This role is crucial for ensuring the organization's technology operates seamlessly.
Job Responsibilities:
Your role involves:
Performing hands-on fixes, including software and hardware installation, mobile device management, and application configuration.
Providing Tier 2 technical support for video and audio conferencing services.
Lead and coordinate improvements in the on-site IT environment.
Test fixes and perform post-resolution follow-ups to ensure problems are resolved.
Conduct preventative maintenance on workstations, printers, and peripherals.
Record and document problem-solving processes and outcomes.
Act as lead AV specialist for live meetings and events, providing support and maintaining AV equipment.
Offer support for online webinar tools and applications.
Serve as a backup IT Support Technician and occasional trainer.
Job Requirements:
Any experience in computer science, information sciences, or a related field, even fresh graduates Diploma/Baherlor's Degree is acceptable.
Microsoft MCP or other appropriate certifications are preferred.
Knowledge of computer hardware, particularly Dell workstations and laptops.
Experience with Microsoft Windows and Office applications.
Proven track record of working within Service Level Agreements and a Service Desk framework.
Ability to communicate effectively with managers and IT staff, providing high-quality customer service.
Strong documentation skills and the ability to present technical ideas in user-friendly language.
Why Join Them:
Join a multicultural team consisting of diverse members.
Be part of an organization that values initiative, empathy, and a proactive approach to problem-solving, fostering a positive and collaborative work environment.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1766249 Josh Lim