[Robert Walters] Lead CRM Product Specialist (Salesforce/Dynamics/Servicenow)

Location: Singapore
Job type: Permanent
Contact email: josh.lim@robertwalters.com.sg
Job ref: YSP12V-332F80DE
Published: about 2 months ago
Startdate: 27 February 2024 - 27 February 2024

An exciting Lead CRM Product Specialist (Salesforce/Dynamics/Servicenow) job has opened up at a market leader.

About the Lead CRM Product Specialist (Salesforce/Dynamics/Servicenow) Role:
This role offers the opportunity to provide specialised product expertise and high levels of customer service to business users for strategic products and take on a lead role in an inclusive, supportive work environment with excellent salary package and benefits.

Key Responsibilities:

  • Leading a team of five across Singapore, India and New Zealand

  • Acting as the first point of contact for all product related support requests, queries, and bugs

  • Performing user acceptance testing (UAT), regression testing and post-production testing ensuring system stability

  • Building up product knowledge across entire tech stack

  • Providing exceptional user/client service by building and maintaining user/customer relationships – It is primarily 90% internal facing and 10% client facing

  • Supporting technology operational functions not limited to onboarding users, administering application access/ termination

  • Collaborating with other product specialists including teams in product, engineering, design, quality etc.

To succeed in this Lead CRM Product Specialist (Salesforce/Dynamics/Servicenow) role, yo umust be a subject matter expert on these products who works closely with customers and teams across product, engineering, and quality control.

Key Requirements:

  • At least five years of experience in a similar CRM/Product role

  • Knowledge in SQL for querying large data sets

  • Knowledge in CRM such as Salesforce is preferred – Others such as Dynamics or ServiceNow is acceptable as well

  • Knowledge in business intelligence tools such as PowerBI/Tableau is highly advantageous

  • Experience leading a team is highly advantageous

This is a market leader in its industry. As an investment in technology, they are hiring for a permanent Lead CRM Product Specialist (Salesforce/Dynamics/Servicenow) job for their dynamic team in Singapore.

If If you are seeking a role that involves providing support to clients, performing user acceptance testing, regression testing, and post-production testing while building up product knowledge across the tech stack, this Lead CRM Product Specialist (Salesforce/Dynamics/Servicenow) role is for you.

Apply today or contact Josh Lim at https://www.linkedin.com/in/joshlimzishuo/ to discuss this new opportunity.

Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R1766249 Josh Lim​