[Robert Walters] Production Support Engineer

Location: Singapore
Published: 8 months ago
Startdate: 06 November 2023 - 06 November 2023

​An exciting Production Support Engineer job has opened up at a proprietary trading company.

About the Production Support Engineer Role:

In this role, the successful candidate will play an integral role in providing operational support for both the trading and tech teams, troubleshooting and escalating application issues, and building/deploying tools to improve automation and monitor the stack. The role involves a mixture of application, infrastructure and desktop support.

Key Responsibilities:

Investigate and resolve infrastructure/application issues on a live production system

Develop and execute automation scripts to improve procedures and efficiency

Monitor applications and infrastructure alerts, and respond quickly to mitigate issues

Collaborate with the Infrastructure team to provide operational support for both trading and tech teams

Take ownership of open support tickets and provide timely resolution to issues

To succeed in this Production Support Engineer role, you must be comfortable supporting across application, infrastructure and desktop issues and have a passion for learning.

Key Requirements:

Strong experience with Linux, including CentOS/RHEL/Fedora

Solid understanding of networking protocols and configuration management tools like Puppet/Ansible

Proficiency in Python/Shell scripting and CI tools like Jenkins, Gitlab CI, Terraform

Familiarity with public cloud providers like Google Cloud and AWS

Knowledge of exchange trading protocol ITCH/OUCH/FIX and exchange connectivity and onboarding process

Hands-on experience setting up a workstation with multiple screens

Active directory knowledge is a plus

Excellent problem-solving skills and ability to troubleshoot and escalate issues

Strong communication and teamwork skills

The company is a proprietary trading firm and liquidity provider that competes on the global stage. With 15 years in the market, the company values of honesty, integrity, and teamwork have underpinned its success. The company is dedicated to providing an open and inclusive environment where everyone can thrive and excel.

If you are a passionate and highly motivated team player with a solid background in Linux, configuration management tools, scripting, and infrastructure setup, this Production Support Engineer role is for you.