[Robert Walters] Senior IT Infrastructure Support Analyst

Location: Singapore
Job ref: MSBIDQ-AE55ACA1
Published: 8 months ago
Startdate: 14 November 2023 - 14 November 2023

​A Senior IT Infrastructure Support Analyst (eight months, extendable) job has just become available at one of the global asset management firms.

About the Senior IT Infrastructure Support Analyst (eight months, extendable) Role:

The Senior IT Infrastructure Support Analyst (eight months, extendable) will be responsible for the administration and support of IT infrastructure, addressing end-user issues, and assisting in maintaining the core IT environment's currency and service levels.

Key Responsibilities:

Provide comprehensive IT support for internal infrastructure, covering desktops, servers, networks, and telephony systems

Log and track IT incidents, aiming to prevent recurrences and escalating complex issues to senior IT staff

Communicate promptly with affected business users during service disruptions or planned maintenance

Execute daily operational checks on supported systems and address identified problems

Collaborate with external support vendors for IT infrastructure and cloud solutions

Promote cybersecurity awareness and support junior team members while maintaining global consistency

To succeed in this role as a Senior IT Infrastructure Support Analyst (eight months, extendable), you should be a team player, possess initiative and a ‘can do’ attitude.

Key Requirements:

Demonstrated proactive initiative and willingness to work on shifts and be on-call beyond regular working hours

A robust technical foundation and exceptional problem-solving capabilities

Proficient in key Microsoft Stack components, including Active Directory, Group Policy, DNS, DHCP, and TCP/IP

Familiar with fundamental networking concepts, encompassing TCP/IP and routing protocols, and knowledgeable in IT security fundamentals

Competent in AV-related technologies such as Video Conferencing, VOIP, SIP, H323, and Cisco Call Manager

Advantageous to have exposure to cloud (AWS, Microsoft Azure), Office 365, and familiarity with networking technologies, specifically Cisco router/switch management and troubleshooting

Added bonus if proficient in IT security technologies, and has understanding of internet technologies (MS IIS, Bluecoat, IDP) and Checkpoint Firewalls

Advantageous to be skilled in automation using scripting languages like PowerShell, have competence in virtualisation technologies (VMware, Hyper-V) and knowledgeable about storage technologies (SAN, DAS, and RAID)

This is an excellent opportunity to advance your career with a company that not only has a comprehensive suite of investment solutions, spanning equities, fixed income, multi-asset, and alternative investments but, it’s primary focus also revolves around ESG practices as well.