[Robert Walters] ServiceNow Engineer (12 months, extendable)

Location: Singapore
Salary: 7000 to 9000
Job ref: 2DTOLG-F18EC96F
Published: 9 months ago
Startdate: 18 September 2023 - 18 September 2023

​Key Responsibilities:

Designing, developing, testing and maintaining ServiceNow applications and modules, with a strong emphasis on CSM

Configuring and customising ServiceNow CSM features to meet business requirements and improve customer service processes

Creating and implementing workflow automations and process improvements to optimise customer service operations

Integrating ServiceNow with other systems and applications to ensure seamless data flow and functionality

Demonstrate analytical, organisational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams

Creating and maintaining detailed documentation of ServiceNow configurations, customisations, and best practices

Collaborating with cross-functional teams, including business analysts, system administrators, and support teams, to identify and address customer service challenges

To succeed in this role as a ServiceNow Engineer (12 months, extendable) role, you should be willing to adapt to changing business needs, while collaboratively working in a team-oriented environment.

Key Requirements:

Have at least three years of hands-on experience as a ServiceNow Developer, with a focus on customer service management, implementation and support of ServiceNow modules

Prior CRM and CSM software/platform experience (Freshworks, Salesforce, Zendesk, Zoho, etc.) is a bonus

ServiceNow Certified Application Developer certification is highly preferred

Proficient in design and developing custom application in ServiceNow platform and integration with other applications

Experience with web technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Must have knowledge and experience in integrating ServiceNow using platform APIs and integration tools, while having experience with Git workflow and unit testing

Solid understanding of web technologies such as HTML, CSS & RESTful APIs and, scripted aspects of ServiceNow client such as Business Rules, Script Includes, UI Actions, Scheduled Jobs

This is an excellent opportunity to advance your career with the chance to contribute to the media landscape while experiencing a supportive and forward-looking work environment that encourages creativity and growth.

If you are driven, determined and want to take the next step in your career, then this ServiceNow Engineer (12 months, extendable) role is right for you. Great career progression opportunities await the right person in this exciting role.