Job Description:
JOB SUMMARY
This role could be based in Singapore and UK. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
Purpose
This is initially a contract opportunity until end of Dec 2026, with the possibility of further extension.
The Global Change and Enablement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has deep capability and demonstrated experience in organisational change management.
Prior technology and behavioural change experience acquired across both consultancy and within in-house Change Management teams is desirable. Strategic enterprise communications and/or direct leadership experience on enterprise governance programmes incl. process would be preferred. This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will be allocated to our CSP Governance Programme.
RESPONSIBILITIES
Strategy
The C&E Lead is expected to independently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of communications, knowledge & engagement activities targeted at all impacted user groups, including our Global Colleague base and senior leadership teams. In addition, this role is expected to guide an oversee the outputs of existing consultants, in line with SCB’s internal Change & Enablement playbooks.
Business
Engagement Activities
• Partners with the Head of Change & Enablement and acts as a thought leader to successfully embed the change.
• Works with the Programme/ Project Managers (PM), Product Owners, Business Analysts, Design SMEs, CABM, and other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
• Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
• Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver the project’s objectives and benefits
• Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
• Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives:
• Stakeholder identification, assessment and engagement across locations and functions
• Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation
• As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
• Ensure identified business impacts are adequately addressed through business readiness plans, and engagement
• Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, communications and knowledge management
• Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.
• Partner with Group communications & People Capability to ensure key messaging, training and communication/ engagement strategy is aligned, consistent and utilizes standardized formats
• Collaborate with leads from other C&E supported programmes and business projects to manage interdependencies, identify synergies and coordinate deployment.
Processes
• Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks.
• Act as advocate for and SME of the OCM/C&E discipline within the broader enterprise.
People & Talent
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
• Guide, support and develop team members on change management approach and methodologies where required. This includes developing and mentoring more junior C&E team members.
Regulatory & Business Conduct
• Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
• Take personal responsibility for understanding the risk and compliance requirements of the role
• Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture
• Managing adherence to risk management protocols as it relates to internal and external events
Key Stakeholders
• S&T COO Head of Change & Enablement
• CSP Programme Manager
• C&E team members
• Relevant MT members
• S&T MT
• Programme stakeholders
• Project Team members & Workstream Leads
• All SCB Colleagues impacted by the change
Our Ideal Candidate
• 10+ experience in leading the change management for complex global programmes is essential, including workstream leadership
• PROSCI, Agile Change Management or other certificates are preferred. A demonstrated ability to apply best practice mythology in an ‘on the job’ context is essential
• Experience in complementary disciplines, including CABM and management consultancy, will also be considered
• Candidates with both in-house and consultancy change management experience are preferred, with an ability to provide practical examples on how these skills have been applied as a workstream lead on past programmes.
• Experience leading C&E/OCM workstreams for complex enterprise wide governance transformation is also desirable.
Role Specific Technical Competencies
• Organisational Change Management
• Communications including strategy design
• Stakeholder Management
• Transformation icl. Target Operating Model Changes
• Training curriculum development
• Facilitation