JOB SUMMARY
A trusted advisor and strategic delivery partner to the CIB COO team, driving critical enterprise-wide change across the business with a focus on future-ready capabilities. Lead a high-impact transformation agenda focused on client-centricity, operational efficiency, digital enablement, and business growth.
RESPONSIBILITIES
Strategy
• Execute the CIB business enterprise transformation programmes (FFG, Vantage, pan-bank related workstreams involving S&T, GTO, T&O), working closely with relevant stakeholders across business, technology, operations, and Group to ensure alignment with growth, risk, and sustainability and performance priorities.
• Apply SME experience as a CIB representative in the design and roll out of change, enablement and benefits realisation related to the various transformation initiatives.
Business
• Partner closely with senior business leaders, Coverage Heads, Product Owners, Technology, Operations, Risk, and Compliance to deliver value through transformation in enhancing client experience, improving productivity, and accelerating digital enablement.
Processes
• Execute a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs and benefits), as well as managing interdependencies in transformation initiatives.
• Embed robust Change Management practices, including data accuracy (i.e. timely and accurate reporting to management teams re investment portfolio), training, governance and quality assurance. Ensure timely and appropriate escalation of issues to Business and Function Heads for remediation.
• Support in establishing robust governance frameworks for transformation programmes across CIB, ensuring consistent oversight, transparency (including visibility of key risks and issues) and effective decision making
• Develop metrics that track the performance benefits of AI deliveries. As the AI delivery for CIB scales up and works hand in hand with the CIB AI Ops team, the DDCP DSI team, the FAST CIB AI CPO and Technology to deliver AI capabilities for CIB - tracking and measuring this performance will be critical to success.
People & Talent
• Lead through example and build the appropriate culture and values.
• Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Review capacity plans.
Risk Management
• Proactively identify and manage risks related to transformation activities, including delivery, regulatory, operational and reputational risks.
• Maintain close collaboration with Compliance, Risk, Legal and Audit teams to mitigate transformation related risks.
• Ensure compliance with internal policies, regulatory obligations and risk appetite when designing and executing change programmes.
• Implement controls and assurance mechanisms to support robust delivery and risk governance.
• Closely track delivery of regulatory and policy commitments and make available the timely provision of information to risk committees and regulators as required.
Governance
• Assess the effectiveness of the team’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Monitor performance across the portfolio, tracking financials, milestones, risks and dependencies and escalating where necessary.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Accountable for escalation from within the business and/or other Group governance committees or stakeholders in senior management, risk, or control functions.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Other Responsibilities
• Embed Here for Good and Group’s brand and values in the Global Credit Markets and Commercial Real Estate team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Key Stakeholders
• CIB MT
• COO CIB MT
• CIO CIB MT
• T&O MT
• Country, Cluster CIO & COO teams
• Group Transformation Office and relevant colleagues in the team, incl. FFG SteerCo
• Colleagues in Risk, Compliance, Finance, Legal & HR
Our Ideal Candidate
10+ years of experience in Banking sector, products, change and transformation.
Proven experience delivering large-scale initiatives (e.g. operating model change, digitalisation, platform consolidation, agile enablement).
Strong working knowledge of front-to-back value chains in CIB (e.g., onboarding, lending, trade, Markets).
A good understanding of, and experience with Agile methodologies. Any relevant qualification in WoW, Agile, Project / Programme Management preferred
Understands the operational environment, processes and controls needed to execute requirements. Handles sensitive matters with discretion and confidentiality.
A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
Strong influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
A proven ability to work independently, solve problems and make balanced judgments / decisions
Demonstrates ability to work with limited direction and multi-task without loss of qualitity
Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
Demonstrate understanding of and commitment to the Group’s core values
Role Specific Technical Competencies
• Business Transformation
• Change Leadership
• Stakeholder Management
• Cross Functional Collaboration
• Project Portfolio Management
• Regulatory Awareness
• Strategy Execution
• Leadership & Influence